Topctlimo Frequently Asked Questions What is the service area of Topctlimo is offering Limousine from Bradley International Airport of La Guardia, Westchester County Airport, Newark Liberty Airport, Teterboro Airport, Green Airport, Logan Airport, John F. Kennedy Airport and all other major airports around the Connecticut Topctlimo provides service 24/7. How far in advance do I need to make a reservation We suggest reservations be made 24 hours in advance If I’m traveling with an infant. Are there car seats available Customers are encouraged to provide their own car seats or booster seats. However, please check with your reservation agent at the time of booking for availability. Thier will be extra charges for car seats and Booster What is your privacy policy? Please visit for more info at the page of Privacy Policy What is cancellation policy? We require at least 12 hr notice to cancel your reservation. If you cancel less than 5 hrs before your scheduled pick up time, we’ll charge a infull no refund cancellation fee is 100% of fares. What is your Change Policy? We require that all changes be received by phone directly at least 24 hrs before. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed. What credit cards do you accept? We accept MasterCard, Visa, American Express and all the major credit When is my credit card charged?
We’ll charge your credit card at time you make reservation prior to the scheduled pick-up time. Why do you ask for a credit card number when I make my reservation? All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance. Do you accept checks? No. We only accept credit cards. 12. Can I pay for the reservation in Cash instead of using the credit card Topctlimo Drivers do not carry cash, due to safety concerns, and we require that you provide the credit card. 13.How can I obtain a receipt for my charges? We can provide receipts for charges following service in the form of email 14. Do I need an account to make a reservation? No, you do not need an account to make a reservation but only a valid credit card. 15. Is it possible to place, change or cancel a reservation with my Chauffeur? We require that all changes, confirmations and cancellations be called into our dispatch center or email to topctlimo20@gmail.com 16. If, I place a reservation for 8 hours, but after pick-up I realize I require less time; will I be charged for the full 8 hours Yes, Hourly orders are billed the number of hours you ordered the vehicle for. 17. Can I set up a direct billing account? Yes. For this please contact our sales department for details and to request an application. 18. Can we bring coolers on any type of vehicles? Yes, you can 19. Is smoking allowed in the vehicles? All of Topctlimo are Nonsmoking. 20. Can I request a particular drivers? Yes why not; contact your reservation agent to assure you’ve a profile and ask that they assign certain drivers that you prefer if they are available. Airport Transfers 21. What is a private ride? A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. 22. Why do you suggest such early pick up times for departure? Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. 23. Will your driver help me with my luggage? Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items. 24. Will you meet passengers in the airport? Yes, we offer several different services from baggage meets to on-site coordinators for large groups.
